Shipping Policy

1. Processing Time

Orders are processed within 1–2 business days of confirmed payment (Monday through Friday, excluding US federal holidays). Orders placed after 12:00 PM EST on Friday will begin processing the following Monday.

Subscription bundle orders are processed on or within 1 business day of your monthly billing date. You will receive a shipping notification email once your order has been dispatched.

2. Shipping Methods & Delivery Estimates

Delivery estimates are not guaranteed. Carrier delays during peak seasons or due to weather events may extend delivery times.

3. Shipping Carriers

We ship via USPS, UPS, and FedEx. The carrier is selected based on your location, package size, and selected shipping speed. You will receive tracking information via email once your order ships.

4. Order Tracking

A tracking number will be emailed to you once your order has been picked up by the carrier. Tracking information may take 24–48 hours to update in the carrier's system after you receive your shipping notification.

You can also view your order status from your Subscriber Portal under Order History.

5. International Shipping

We currently ship to the United States (all 50 states), Canada, the United Kingdom, and Australia. International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in our shipping charges.

International delivery times are typically 7–21 business days after processing, depending on the destination and customs processing.

6. Lost or Stolen Packages

If tracking shows "delivered" but you have not received your package:

• Check with neighbors and building management
• Allow 1–2 additional business days, as carriers sometimes scan packages before final delivery
• Contact the carrier directly with your tracking number
• If unresolved after 3 business days, email support@daydreamsupply.co with your order number

We will work with the carrier to investigate and will reship or refund orders confirmed as lost in transit.

7. Damaged Packages

If your order arrives damaged, email support@daydreamsupply.co within 7 days of delivery with photos of the damaged packaging and item(s). We will arrange a replacement or full refund at no additional cost.

8. Address Changes

If you need to change your shipping address after placing an order, contact us immediately at support@daydreamsupply.co. We can only update addresses before the order enters the fulfillment pipeline. Once an order has been dispatched, address changes are not possible.

To update your shipping address for future subscription orders, log in to your Subscriber Portal → Shipping Address.

9. Contact

[COMPANY LEGAL NAME]
[ADDRESS]
support@daydreamsupply.co
1-800-555-0190